Purbeck Embroidery Ltd take your privacy very seriously and treat all your personal information as confidential.
Information about us
For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Purbeck Embroidery Ltd (we, our, us). We are registered in England and Wales under company number 10672120. Our registered office is at Unit 8 The Sidings, Victoria Avenue Industrial Estate, Swanage, Dorset BH19 1AU.
When placing an order, you will be asked to provide us with your name, billing address and delivery address details, your email address, telephone number. We will also require your credit/debit card details, for payment purposes only.
We may also collect information about you such as your name, address and contact details where you enter a competition or prize-draw we are operating.
We may obtain information about your usage of our site to help us develop and improve it further.
What do we use your information for?
We use your information for the following purposes:
- To serve website content to you
- To handle orders, deliver products, process payments and refunds and provide statements
- To communicate with you about your orders
- If you contact us, we may keep a record of that correspondence and your contact details
- For our statistical or survey purposes to improve our site and blog and our services to you.
- To prevent or detect fraud or abuses of our site and enable third parties to carry out technical, logistical or other functions on our behalf
- To contact you by email, post, or telephone, to ask you for feedback and comments on our services
- If you consent, to notify you by email of Group products, promotions, competitions and special offers that may be of interest to you.
Disclosure of your information
We will not disclose your information to any third party outside of Purbeck Embroidery Ltd except under the following limited circumstances.
We may disclose your personal information to carefully selected service providers and agents who operate elements of our web site service and process data on our behalf. These may include businesses who provide technology services such as hosting for our servers and email distribution and business partners who provide delivery fulfilment services.
From time to time we may also provide your information to carefully selected customer service agencies for research and analysis purposes, on our behalf, so that we can monitor and improve the services we provide. If you consent, we or our agents, acting on our behalf, may contact you by post, email or telephone to ask you for your feedback and comments on our services.
Where such disclosures are made, this will be under contractual arrangements with us and carried out in accordance with the requirements of the Act.
We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.
We may also disclose your personal information to our subsidiaries and affiliated companies and any successors in title to our business.
We do not hold your credit card details. Financial transactions take place directly and securely with our payment handling provider.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. You can exercise this right at any time by contacting us at firstname.lastname@example.org
Most browsers allow you to turn off cookies. If you want to know how to do this, please look at the help menu on your browser. However, if you do not accept cookies your user experience on our site may be affected and you will be unable to purchase products from our site.
Third Party Services
We may from time to time make available through our site certain services provided by third parties. To gain access to these services, you must register with these third parties and deal with them direct. Please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.